Support Center

Posting on SouqSpot is free. 1. Tap "Post a listing" and pick the category that matches your item — the form adapts to what you choose. 2. Add at least 3 clear photos. Ads with good photos get far more contacts, and the first photo becomes your cover. 3. Write an honest title and description, set your price (Fixed, Negotiable, Free, or Price on request), and choose your emirate. 4. Review the preview, confirm, and publish. Your ad goes live once it passes our checks. You can edit it any time from your listings page.

Open your listings page and select the ad. Edit lets you change photos, price, description, and details; significant edits may be re-checked before going live again. Mark as sold takes the ad off search while keeping your history — do this as soon as the item is gone so buyers stop messaging. Pause hides the ad temporarily; Delete removes it permanently. Price drops are worth doing from Edit rather than reposting: the ad keeps its views and its position history.

Free improvements first: add more photos (ads with 4+ photos get noticeably more contacts), write both English and Arabic text, and price within the range of similar listings — buyers filter by price. Paid options, when you want them: Boost pushes your ad back to the top of results once; Feature pins it in the highlighted section for a set number of days with a Featured badge. Both are available from your listings page and after publishing. Promotion never changes what your ad says — it only changes where it appears.

Every listing, seller profile, and chat thread has a Report option. Choose the reason that fits (scam, prohibited item, wrong category, duplicate, offensive), add a short note or evidence if you have it, and submit. Our moderation team reviews reports and removes confirmed violations. If you already paid someone and believe you were defrauded, contact your bank immediately and file a report with the police in your emirate (Dubai Police eCrime or the local equivalent). Then report the account here so we can act on it. Never continue a deal that moved off SouqSpot chat — that is where most scams happen.

Meet in busy public places during daylight: a mall food court, a petrol station with cameras, or a police-station smart meeting point where your emirate provides one. For vehicles, meeting at a testing centre lets you inspect and transfer ownership in the same visit. Bring a friend for high-value deals, inspect the item before any money changes hands, and count cash or confirm the transfer on the spot. Never share your home address for first meetings, and never hand over an item against a "payment confirmation" screenshot.

The patterns repeat, so they are easy to spot once you know them. · A buyer "overpays" and asks you to refund the difference — the original payment later bounces. · A seller asks for a deposit to "reserve" an item you have never seen. Never pay before inspecting. · A link in chat leads to a fake payment or "delivery" page that asks for your card details. SouqSpot never asks for card details in chat. · A deal moves to another app and prices suddenly change. Keep the conversation here — our chat warns you when a message looks risky. If a price looks far below every similar listing, treat it as a red flag, not a bargain.

· Read the full listing and check the seller's profile: member-since date, verified badge, and their other ads tell you a lot. · Ask questions in chat first — condition, reason for selling, what's included. Honest sellers answer specifics. · Inspect before paying, always. For phones check the IMEI and account sign-out; for cars bring a mechanic or meet at a test centre; for furniture check joints and measurements. · Pay on handover, in person. Avoid advance transfers to strangers regardless of the story. · Keep the chat record. If something goes wrong it is your evidence for reports.

When you message a seller, a private conversation opens in your Messages page; the seller answers from their inbox. Use the quick replies to start ("Is this available?"), or tap Make an offer to send a structured price offer the seller can accept or decline. Unread counts show in the header and bottom bar. You can attach photos, and both sides can report or block from the thread. Our system flags risky messages — phone numbers and payment links trigger a safety note. That warning is for your protection; deals that leave SouqSpot chat are the ones that go wrong.